Not resolved

I ordered a Christmas gift on December 12.The company confirmed delivery by 12/23.

On 12/23, they sent an email saying the order was cancelled and my money would be refunded. It's too late now to have a gift in hand to my family by Christmas who live in another part of the country. What really bothers me is the last minute notice and the lack of restitution or customer relations for having messed it up.

They didn't even offer a coupon toward a future order, free shipping, nothing.There are way too many retail options out there for me to risk doing business with Red Envelope again.

Reason of review: Poor customer service, order cancelled too late.

Monetary Loss: $100.

I didn't like: Timing of order cancellation.

Had an Experience with Red Envelope?

Write a review


Terms of Service
Post Comment

hi - i worked @ redenvelope for a while. demand was nowhere near what it should have been for products and as a result the brand had to shut down. we had already planned thru the christmas season for merchandise, but

Oklahoma City, Oklahoma, United States #920323

Same thing here.Ordered on 12/9.

Have had a tracking number for weeks.

Find out today that all six items not coming.This site is bad.

You May Also Like

Flexshopper Account Review from Lewisville, Texas Flexshopper "On 6-2-16 I filled out an online app for this company that advertises itself as a lease-to-own company that caters to consumers who have credit issues. The application was approved..." Read more Aliexpress cancels order and requests passport, id, bank statements and won't respond to messages. Aliexpress " I am writing because I am having an issue that needs urgent attention. I am a customer of and have made many purchases with no issues up until..." Read more EBAY & SOME SELLERS WILL DO ANYTHING TO MAKE MONEY ANYWAY THEY CAN EVEN BY SUPPORTING KNOWN SCAMMERS Ebay "I have filed several complaints against EBAY for the sneaky way they make money & just how "Crooked" they really are. This is another complaint only this one is..." Read more Quibids tricks you into paying more $$$ Quibids "I just recently decided to start bidding on Quibids. I thought it was pretty nice, until I decided to hover my mouse over one of my competitors. I looked at..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Essay Lions - One of the Best Term Paper Writers Essay Lions "According to educators, there are numerous benefits that come with writing term papers. One of the reasons is that term papers allow writers to make known new knowledge to the..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more